Context-Aware Chatbot: Dynamic Document Search with Agentic AI

HMS developed a scalable ELT pipeline to ensure daily updates of customer data. This solution provides real-time analytics through a dashboard, supporting business decisions across more than 40 countries.

Customer Benefits:

• Daily Data Updates: Fresh data is available every day to enable precise CRM decisions.
• Reduced Manual Effort: Automated processes save time and minimize errors.
• Scalable Solution: The architecture can be seamlessly expanded to meet future requirements.

HMS developed an AI-powered solution that simplifies access to confidential documents while meeting the highest compliance standards.

Customer benefits:

• Faster access to relevant content

• Role-based control protects sensitive data

• Scalable for teams and departments

HMS developed an LLM-powered platform that automates market and competitive analysis, delivering real-time insights for faster, data-driven decisions.

Customer benefits:

• Analyses in minutes instead of days

• Verified data sources for high-quality results

• Ad-hoc queries and automated reports

HMS develops context-sensitive document search with Agentic AI for precise, secure, and role-based answers.

Benefits:

• Targeted information delivery through context-aware responses with maximum relevance

• Faster workflows thanks to reduced search effort with personalized agents

• Seamless scalability easily extendable to teams and locations

Life Science, Healthcare

Pharmaceutical companies increasingly use the R programming language for planning and analysing clinical studies. Our validated R environment enables the use of modern statistical methods while meeting the high regulatory requirements in a GxP setting.

Benefits:

• Reduced licensing costs by replacing standard software
• Use of modern statistical methods
• Exploratory work in compliance with regulatory requirements

Energy Supplier

A leading energy supplier migrated critical systems from SAS 9.4 on-premises to the cloud-based SAS Viya platform. HMS optimised the infrastructure for stable operations.

Benefits:

• Efficient migration
• Low-maintenance user environment
• Long-term support by HMS

Medical Technology

BioHorizons Camlog collaborated with HMS to develop a robust data warehouse and Power BI model. This now enables efficient and reliable reporting.

Benefits:

• Efficient data integration
• Enhanced analytical capabilities
• Global decision-making

Consumer Health

Bayer Vital integrates top-tier customer management with modern technologies to quickly respond to changing market demands and differentiate itself from competitors. By leveraging analytical potential, the knowledge lead is further expanded, enabling data-driven measurement, optimisation and control of sales and marketing processes in the sales channels.

Benefits:

• Rapid response to market changes
• Differentiation from competitors
• Data-driven optimization of sales and marketing processes

Medical Technology

HMS developed a modular software solution for trinamiX, comprising a mobile app, a cloud backend, and a web-based customer portal. This solution enables real-time transmission and analysis of sensor data from an infrared detector device.

Benefits:

• Optimised data management processes
• Seamless integration of sensor data into the cloud
• Real-time analysis and predictions

Finance

Our solution contributed to the modernization of core SAS BI landscapes by successfully facilitating the transition to the cloud. We effectively used GenAI for automated code migration to Python.

Benefits:

• Long-term cost-effectiveness and efficiency of BI applications
• Architecture meets BaFin requirements
• Process optimization through consolidation and professionalisation of processes

Healthcare / Life Science

Our solution enables natural language SQL queries through a chatbot interface, allowing users without technical expertise to access corporate data.

Benefits:

• Democratised data access
• Increased efficiency
• Informed decision-making

Healthcare / Pharma

Our solution for tagging and structuring content transforms previously untapped free text data into valuable, analysable information, thereby enhancing the data foundation within companies.

Benefits:

• Faster classification, evaluation, and structuring of data
• Expansion of the data foundation
• Informed analysis and decision-making

Chemicals

Our system allows researchers to accurately search a vast amount of internal research data using natural language, enabling them to quickly obtain the necessary information.

Benefits:

• Enhanced search quality
• Optimal user guidance
• Increased user trust

E-Commerce

HMS optimized the customer journey for Verivox in the online sale of complex products through detailed data analysis and evaluation of various touchpoints and methods.

Benefits:

• More precise budget allocation
• More efficient distribution of marketing resources
• Improved sales success

Healthcare / Life Science

We supported Novartis in exploring the potential of machine learning in clinical research. By analysing study data with machine learning and explainable AI, we identified unknown correlations and improved the predictive power for treatment outcomes and safety profiles.

Benefits:

• Discovery of unknown correlations
• Improved prediction of treatment outcomes
• Optimised identification of critical features through explainable AI

Life Science / Pharma

HMS replaced a 25-year-old central SAS-based system with a modern, cloud-native Statistical Computing Environment (SCE) for analyzing clinical studies for Germany's largest pharmaceutical company.

Benefits:

• Integration of the SCE web app with SAS Studio under SAS Viya for seamless workflows
• System design with AWS services for optimal data security and access
• Automated validation strategy to simplify regular release deployments